User:Lindachappell/Sandbox/wikitext

The Support Center
Team Members (Google Doc - needs permission)

Team Member Assignments (Google Doc - needs permission)

FamilySearch Wiki:Wiki Support/To Do as Scheduled (Subheading)

The community governs the Wiki
Take part in Wiki care

Help:Wiki care and support

Wiki Support Outline
1. What is Wiki Support (foundation)   a. Vision    b. Contributors Community                1. Talk pages               2. GetSatisfaction               3. Meetings                       i.  Support meetings                        ii. Contributors meetings                       iii. Tech meetings               4. Yammer   c. Help Content                1. Researchers               2. Contributors               3. Maintenance   d. Policies and Guidelines (several links each)    e. Governance (Wikipedia)    f. Disputes    g. Patrolling and Maintenance (several links)    h. International wikis

2. Current Support Work (Support Role?)    a. Meetings     b. Patrolling                1. Review GS, Salesforce, Submit Wiki Content               2. New pages               3. Categories               4. Talk pages               5. Recent changes    c. Schedule (talbe)     d. Assigned projects     e. Best practices     f. Things to do                1. Specific               2. General               3. Future

3. Volunteers    a. Trainers     b. Wiki care     c. Contributors     d. Moderators

4. Responsibilities    a. Support volunteers     b. Welcome/help volunteers     c. Support international wikis     d. Role management     e. Template maintenance     f. Help (content/ tours, demos, overviews)

5. Administration    a. Transparency     b. Wikipedia/Mediawiki documentation     c. Template management     d. Special pages/Magic Words

6. Team Members

Submit Wiki Content and SalesForce
(restricted access) Submit Wiki Content: Respond to requests as appropriate SalesForce: Answer emails in two queues:


 * Wiki Support
 * Image/Doc Approval (English only - ignore any with a language tag (-es, -fr, etc.)
 * Image approval steps for reviewers
 * Email Template for submissions containing all information
 * Email Template for submissions missing information
 * Email Template for submissions missing licensing information or personal images

Patrolling New pages
Maintenance Templates are an important resource as you are patrolling. Be aware of all of these Maintenance Templates so that you can use them as you see that things need to be done on pages.

Ensure new pages are within the wiki's scope:


 * Go to the New Pages report.
 * See the instructions for patrolling.
 * Remember the following:
 * Patrol all namespaces. Select "all" from the dropdown and click Go.
 * On Talk pages, mark questions or comments that need answers or discussion with the helpme template. (You do not need to worry about marking Indexing or Historical Records questions on talk pages. But still patrol them.)

Check Prioritized Categories
Review the "# with problem" column and resolve any you see there.

Patrolling Talk Pages

 * Look at the Recent Changes/Talk pages for patrons' questions that we can answer.
 * If we can't answer them, help find out who needs to be aware of them.


 * Go to the Recent Changes report.
 * See the instructions for patrolling.
 * Remember the following:
 * Select to view 500 results (keep Namespace selected "all")
 * Search just for the Talk pages to patrol, or use the dropdown to select the Talk page namespaces only - just be sure to check each one in turn.
 * Remember that clicking on All may not bring up the Talk pages. It's best to use the dropdown and select Talk


 * As you patrol all pages, watch for categorization issues, especially pages with no category. Add a category that makes sense, and put a note on the Talk page as a teaching tool for the contributor.

Clean up Talk Pages

 * As you review patron posts, ensure that the talk page discussions are clean and make sense. There are 3 things that make a clean Talk Page:


 * Subject Headings in front of each separate question
 * Responses are indented
 * Comments are signed


 * When comments are not signed, you can:


 * Add the Unsigned template to the page.
 * On the History of the Talk page, copy the contributor's username (text copy) and insert that into the template in place of the User name.
 * Copy the date and time from the History page (text copy) and replace that in the template in place of the time, date month, year (leave the (UTC)).
 * Example : Information copied from the History for the Talk page: 03:24, 24 January 2013 Maggiliz


 * Information copied into the template:
 * Typing:
 * Results in: Preceding unsigned comment added by Maggiliz|04:24, 24 January 2013 (UTC)

Patrolling Recent Changes

 * Spend ~30 minutes Patrolling Recent Changes:


 * Go to the Recent Changes page
 * Look for the ! in front of a page title.
 * Click on the "diff" link (or, if no clickable diff link, click on the page title)
 * Review the red text in both columns to ensure that what was added is not spam, and what was removed is not vandalism.
 * You do not have to evaluate the usefulness of the addition or deletion, but if you have concerns, you can post to the Talk page.
 * Click "Mark as Patrolled" under the revision details in the 2nd column.
 * Click to return to Special:RecentChanges.

Get Satisfaction

 * Patrons suggest changes to FamilySearch products at Get Satisfaction. Some of those are for the wiki. To review those:
 * Go to Get Satisfaction
 * Answer questions posed if necessary; bring suggestions raised back to the team for discussion.