User:Lindachappell/Sandbox

Note: Currently, all the bullet links go to “Beginners First Step” as a temporary set point. The center image links to the Wiki Home Page (Main_Page). The “HubWikiSupport” template can be found in User:Lindachappell/Sandbox2.

What is Wiki Support
FamilySearch Wiki:Introduction

Volunteer to help
Submit Wiki Content Offer suggestions (Get Satisfaction) Notify Wiki department of Problems Help write page Help maintain page Get Involved

The Community Center
Category:Wiki community Moderators Adopters Community Council

Things to do
Category:Wiki community FamilySearch Wiki:Things you can do FamilySearch Wiki:Help wanted on the Wiki FamilySearch Wiki:Maintenance team work FamilySearch Wiki:Page Enhancement Committee - not current FamilySearch Wiki:Maintenance and Patrolling Committee - not current FamilySearch Wiki:WikiProjects Seeking Contributors Category: Volunteer (being updated)

The Support Center
Team Members (Google Doc - needs permission) Meetings Chart and links to Support work Team Member Assignments (Google Doc - needs permission)

FamilySearch Wiki:Wiki Support/To Do as Scheduled (Subheading)

The community governs the Wiki
Here is a great title for one of the eight. "Wiki Care"

Take part in Wiki care

Help:Wiki care and support

This is the information I noted when going through the initial page (from the sidebar). You may want to add your specific list (Wiki Support Team, Schedules, Patrolling, Assignments, Team Task, How to, Volunteer, Fine Print) as a sub-hub off the main hub page in something like “Wiki Care”. This is just my casual observation (in other words I don’t know what I’m talking about) since I did not read everything in its entirety. I agree that there is some redundancy here and there and someday “they” could make a “project” out of updating and organizing this section (but they will probably leave that up to you).

1. What is Wiki Support (foundation)   a. Vision    b. Contributors Community                1. Talk pages               2. GetSatisfaction               3. Meetings                       i.  Support meetings                        ii. Contributors meetings                       iii. Tech meetings               4. Yammer   c. Help Content                1. Researchers               2. Contributors               3. Maintenance   d. Policies and Guidelines (several links each)    e. Governance (Wikipedia)    f. Disputes    g. Patrolling and Maintenance (several links)    h. International wikis

2. Current Support Work (Support Role?)    a. Meetings     b. Patrolling                1. Review GS, Salesforce, Submit Wiki Content               2. New pages               3. Categories               4. Talk pages               5. Recent changes    c. Schedule (talbe)     d. Assigned projects     e. Best practices     f. Things to do                1. Specific               2. General               3. Future

3. Volunteers    a. Trainers     b. Wiki care     c. Contributors     d. Moderators

4. Responsibilities    a. Support volunteers     b. Welcome/help volunteers     c. Support international wikis     d. Role management     e. Template maintenance     f. Help (content/ tours, demos, overviews)

5. Administration    a. Transparency     b. Wikipedia/Mediawiki documentation     c. Template management     d. Special pages/Magic Words

6. Team Members

Maintenance
There are two areas we focus on during our shifts: helping patrons, and patrolling the new wiki pages that come in. When you have questions, please ask in the Wiki Team Chat.

Following are the things to do during each shift:


 * 1) Submit Wiki Content - SalesForce Lavera/Linda
 * 2) Patrolling New pages everyone
 * 3) Patrolling Talk pages everyone
 * 4) Check Prioritized Categories Sandra
 * 5) Patrolling Recent Changes everyone
 * 6) Get Satisfaction LaVera
 * 7) Assigned Projects

Submit Wiki Content and SalesForce
(restricted access) Submit Wiki Content: Respond to requests as appropriate SalesForce: Answer emails in two queues:
 * Wiki Support
 * Image/Doc Approval (English only - ignore any with a language tag (-es, -fr, etc.)
 * Image approval steps for reviewers
 * Email Template for submissions containing all information
 * Email Template for submissions missing information
 * Email Template for submissions missing licensing information or personal images

Patrolling New pages
Maintenance Templates are an important resource as you are patrolling. Be aware of all of these Maintenance Templates so that you can use them as you see that things need to be done on pages.

Ensure new pages are within the wiki's scope:


 * Go to the New Pages report.
 * See the instructions for patrolling.
 * Remember the following:
 * Patrol all namespaces. Select "all" from the dropdown and click Go.
 * On Talk pages, mark questions or comments that need answers or discussion with the helpme template. (You do not need to worry about marking Indexing or Historical Records questions on talk pages. But still patrol them.)

Check Prioritized Categories
Review the "# with problem" column and resolve any you see there.

Patrolling Talk Pages

 * Look at the Recent Changes/Talk pages for patrons' questions that we can answer.
 * If we can't answer them, help find out who needs to be aware of them.


 * Go to the Recent Changes report.
 * See the instructions for patrolling.
 * Remember the following:
 * Select to view 500 results (keep Namespace selected "all")
 * Search just for the Talk pages to patrol, or use the dropdown to select the Talk page namespaces only - just be sure to check each one in turn.
 * Remember that clicking on All may not bring up the Talk pages. It's best to use the dropdown and select Talk


 * As you patrol all pages, watch for categorization issues, especially pages with no category. Add a category that makes sense, and put a note on the Talk page as a teaching tool for the contributor.

Clean up Talk Pages

 * As you review patron posts, ensure that the talk page discussions are clean and make sense. There are 3 things that make a clean Talk Page:


 * Subject Headings in front of each separate question
 * Responses are indented
 * Comments are signed


 * When comments are not signed, you can:


 * Add the Unsigned template to the page.
 * On the History of the Talk page, copy the contributor's username (text copy) and insert that into the template in place of the User name.
 * Copy the date and time from the History page (text copy) and replace that in the template in place of the time, date month, year (leave the (UTC)).
 * Example : Information copied from the History for the Talk page: 03:24, 24 January 2013 Maggiliz


 * Information copied into the template:
 * Typing:
 * Results in: Preceding unsigned comment added by Maggiliz|04:24, 24 January 2013 (UTC)

Patrolling Recent Changes

 * Spend ~30 minutes Patrolling Recent Changes:


 * Go to the Recent Changes page
 * Look for the ! in front of a page title.
 * Click on the "diff" link (or, if no clickable diff link, click on the page title)
 * Review the red text in both columns to ensure that what was added is not spam, and what was removed is not vandalism.
 * You do not have to evaluate the usefulness of the addition or deletion, but if you have concerns, you can post to the Talk page.
 * Click "Mark as Patrolled" under the revision details in the 2nd column.
 * Click to return to Special:RecentChanges.

Get Satisfaction

 * Patrons suggest changes to FamilySearch products at Get Satisfaction. Some of those are for the wiki. To review those:
 * Go to Get Satisfaction
 * Answer questions posed if necessary; bring suggestions raised back to the team for discussion.

Assigned Projects

 * You have projects to work on from day to day. The above should not take up all your time every day. Please use the rest of your time to work on your individual projects.

assignments daily work

Community Projects

Content Team (has their pet projects)

Help pages