User:Sjkennedy/sandbox3.1

The goal of Wiki Support is to help make the FamilySearch Wiki a better place for:

* Researchers to find information that will help them find their ancestors *Contributors who want to help make the Wiki better for researchers *Support team that wants to make the Wiki a better place for researchers and contributors

Everything we do relates to making the Wiki easier to use, and to help those who would like to do more with the Wiki as they grow from new, to experienced researchers, to contributors. Wiki Support draws from all these sources to improve the Wiki, even from the general public through the use of the submit information forms. The best way to make the wiki a better place is to come to understand the needs of each of the above groups by interacting with community members to:

*take care of their problems, *answer their questions, *listen to what they have to say. *reach out to Wiki contributors to help them in their work *assist researchers *communicate with the entire community

Policies and Guidelines help govern how contributors add information and communicate with each other. Policies are important rules that are widely accepted, and procedures for important processes such as deletion. Guidelines are consensual rules-of-thumb that are not strict, but are considered by most FamilySearch Wikins to be useful most of the time. Governance is about how decisions are made, how policies and guidelines are agreed upon, and what to do when those policies are broken. that arise. When any collaborative venture is undertaken, as people learn, they do things "imperfectly," and as such, there is always much that can be done to help "clean up" the Wiki.

*Patrolling helps to ensure that the content in the wiki is appropriate for the wiki. *Maintenance is done so that the wiki remains always user friendly.

As FamilySearch grows the international wikis, they will need help and support from those who work on the English wiki. It is our responsibility to help them in whatever way they need it.