Community Wiki Support Meeting 21 February 2012

0000; Join the meeting; Dial-in number: 000-000-0000 9:00''' am. Mountain time on Tuesdays'''


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Business/Announcements

 * Maintenance Report


 * Social Security Death Index not available for genealogy in the future due to fraud


 * Petition is being generated to stop the fraud *Janell presented information about Wiki Support for the next year
 * Focus on
 * Caring for Patrons
 * Teach and Train community
 * Build internal relationships
 * Evaluation, feedback, reporting
 * Involve the community more in maintenance ::*Have missionaries work in specific areas that would be of interest to them
 * Main page - could use it as a question forum - Do you want to research?, etc. Give them choices as they go through the questions and leads them to the pages that would give that information.
 * Pool ideas, discuss, eliminate ones that don't work until you have a final approach - the way WikiHow works
 * We need to have a meeting to brainstorm - main page, how to use questions and create steps to accomplish what the person is looking for - we should study WikiHow
 * Bring in some Wiki trainers, other users to help with brainstorming
 * We could walk people through Wiki and see the problems they have
 * Approach - what problem do people have, how would they solve it, then show how to find it in the Wiki