Riverton Utah FamilySearch Center/Contact Us-Get Help

Contact Information
Leadership
 * Directors: Elder and Sister Brown
 * Assistant Directors: Elder and Sister Dalton
 * Assistant Directors: Elder and Sister Pettit

Location
 * 3740 West Market Center Drive (13175 South)
 * Riverton, Utah 84065-8026
 * Located on the first floor of the Riverton Office Building, to the right as you enter.
 * Map Directions 

Phone Numbers
 * (801) 240-9601 - Welcome Desk
 * (801) 240-9603 - Help Desk

Email Address
 * [mailto:Riverton_FamilySearch_Center@ChurchofJesusChrist.org Riverton_FamilySearch_Center@ChurchofJesusChrist.org]

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Holiday and Center Closure Schedule
Click "Expand/Collapse" to toggle the calendar entries.

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Lost and Found Policy:

 * High value items such as phones, purses, wallets, laptops, tablets, and other electronic devices will be turned over to the Riverton Office Building management.
 * Photographs will be stored in a folder at the Riverton FamilySearch Center for two (2) years.
 * Research notebooks, USB drives, and prescription glasses will be kept for six (6) months.
 * All other items will be kept for three (3) months.
 * Reasonable efforts will be made to find contact information on any lost item, particularly flash drives and research notebooks. We will attempt to notify the owners to determine disposition.
 * At the end of our retention period, the items will be donated to Deseret Industries or thrown away.

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Riverton FamilySearch Center

 * We do not currently offer telephone support. We are happy to answer all questions concerning the operation of our Center or the equipment and services we offer.


 * For general questions about the Center, call our Welcome Desk at (801) 240-9601.


 * For questions regarding the services we provide, such as our Family Story Room and available equipment or resources, call our Help Desk at (801) 240-9603.

FamilySearch Support

 * FamilySearch provides free support for the North America area. FamilySearch representatives and other Community members can provide answers to your questions about FamilySearch products and services as well as genealogy research.


 * Open FamilySearch.org by clicking this link. - It is best to sign in and then click the help icon (circle with a question mark inside it).


 * The available options for North America are listed below.


 * For other areas of the world use this link.


 * Email support at: [mailto:nasupport@familysearch.org nasupport@familysearch.org]


 * Live phone support: Available for Canada and the United States: Call (866) 406-1830.


 * Support Hours: North America Area FamilySearch Support Hours of Operation for English or Spanish.
 * Monday - Saturday: 8am-8pm Mountain Standard Time (UTC -7)
 * Sunday - 1pm-8pm Mountain Standard Time (UTC -7)

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FamilySearch Website
Open FamilySearch.org by clicking this link. - It is best to sign in and then click the help icon (a question mark inside a small circle) for a drop down with the following options.


 * Find a FamilySearch Center and FamilySearch Affiliate Libraries - Find in person near your location.


 * How to Do Family History - Getting Started.


 * Suggested Topics - A list of common issues.


 * Help Center


 * Frequently Asked Questions - Find answers to some of the most-asked questions in the FamilySearch Help Center.
 * Search by Topic - Family Tree, Memories, Searching Records, FamilySearch Account, Indexing, and more.
 * Search - If you don't see what you want, you can search for more.


 * Community - The FamilySearch Community is where you can find your answers from others who may know.

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 * Helper Resources - Where you will find what's new at FamilySearch, Family History Activities, Guided Research, and Quick Links of possible interest.

Ward and Stake Help
Members of the Church of Jesus Christ of Latter-day Saints with a FamilySearch account can get help from their Ward and Stake Temple and Family History Consultants.


 * 1) Sign in to FamilySearch.org and Click the Question Mark icon.
 * 2) Click Help Center.
 * 3) Scroll down to the Other Help Options section.
 * 4) Click the Find In-Person Help link.
 * 5) Scroll to your Ward Contacts.
 * 6) You should find a list of consultants with contact information:
 * a. Name
 * b. Send a Message
 * c. Email Address
 * d. Phone Number

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Partner Site Support

 * FamilySearch has partnerships with various organizations. FamilySearch Support provides help using our Solutions Gallery to find and get access to our partners' products, apps, and websites.


 * For help actually using a partner's product, please contact the partner.


 * In the FamilySearch Solutions Gallery, each of our partners provides information about how to contact their support department. Partners provide email addresses, websites, phone numbers, or a combination.

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Family Tree

 * Attaching Sources in Family Tree


 * Family Tree Memories


 * Search Family Tree


 * Basic Web Indexing


 * Android Apps for FamilySearch


 * Fixing a Looping Pedigree in Family Tree


 * Merging Duplicate Records


 * RecordSeek for Recording Sources in Family Tree


 * Family Tree Temple Tasks


 * FamilySearch Fan Charts

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Research

 * Family Tree Research Help


 * FamilySearch Genealogies


 * FamilySearch Books


 * FamilySearch Wiki


 * FamilySearch Catalog


 * FamilySearch Genealogies and Books


 * Finding Ancestors Using the FamilySearch Research Wiki


 * Google


 * British Research Using the GRO Indexes


 * Great Research Sites


 * Pioneer Ancestors


 * Preparation for Trek


 * Searching Records


 * Searching with FamilySearch


 * U.S. Census Records


 * Websites for England Ancestry

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Technical

 * Creating a GEDCOM File


 * Creating Fan or Other Charts with TreeSeek.com


 * IrfanView

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Miscellaneous

 * Ancestry.com Basics


 * Findmypast Overview


 * MyHeritage.com Overview

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Forms

 * 1. Family Group Sheet with Ordinances


 * 2. Family Group Sheet without Ordinances


 * 3. Pedigree Chart with Ordinances


 * 4. Pedigree Chart without Ordinances


 * 5. Research Log


 * 6. Research Log - Internet Searches


 * 7. Research Survey Sheet


 * 8. US Census Headings - 1790 - 1930


 * 9. US Census Headings - 1940


 * 10. US Census Summary Chart


 * 11. US Record Selection Table

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Create a FamilySearch Account
If you are interested in creating a free FamilySearch account, use this link to find information on:


 * "How do you create a FS account?"
 * "Why do you need a free FS Account?"
 * "What to do if you have trouble making a FS account."

If you feel comfortable doing it on your own, visit FamilySearch to "Create a Free Account" by clicking this link.

For additional help, the following item is available through the courtesy of the BYU Family History Library.


 * If you would like to view a tutorial showing how it is done, Click this link.

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Research Specialists
Danish - Orla and Karen Pedersen are available by appointment only. Call (801) 571-1875 and leave a message with your name and contact information or email them at: ovpkgp2@yahoo.com.

French Canadian and Native American - Roz Loudon is available Mondays from 11:00 a.m. to 3:30 p.m. She is also available by appointment at: utahroz@comcast.net.

German - Ray Joos is available at the Center on Tuesdays and Wednesdays from 5:00 p.m. to 9:00 p.m.

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Missionary Service Opportunities
Getting Started


 * The first step is to schedule an interview with the Directors of the Riverton FamilySearch Center by calling either Elder Kay Brown at 801-240-9625 or Sister Debbie Brown at 801-240-9615. The interview is required for all those who desire to serve as a Church-service missionary at the Center. Experience with family history, computer skill level, availability, personal limitations, Center needs, start date, hours per week, and length of service will be discussed during the interview. Please do not submit any forms until after the interview.

Service Options


 * Volunteer opportunities are no longer available. Only Church-service missionaries are being considered.


 * Church-service Missionary
 * Missionaries at the Riverton FamilySearch Center are required to serve at least two days per week, seven hours each day, plus one Saturday a month. There are no restrictions to the maximum number of service days per week, but total hours can be no more than thirty-five.


 * Length of Service
 * Missionaries serve for a recommended minimum of twelve months and can choose longer periods of time in six-month increments.

Center Hours


 * Sunday - 2:00 pm to 6:00 pm
 * Monday - 9:00 am to 5:00 pm
 * Tuesday, Wednesday, and Thursday - 9:00 am to 9:00 pm
 * Friday - 9:00 am to 5:00 pm
 * Saturday - 10:00 am to 4:00 pm

Shifts Available


 * Sunday - 1:45 pm to 6:00 pm
 * Monday - 8:30 am to 3:30 pm and 10:00 am to 5:00 pm
 * Tuesday, Wednesday, and Thursday - 8:30 am to 3:30 pm and 2:00 pm to 9:00 pm
 * Friday - 8:30 am to 3:30 pm and 10:00 am to 5:00 pm
 * Saturday - 9:30 am to 4:00 pm

Orientation and Training


 * New staff member orientation is done on a monthly and as-needed basis. The orientation training takes approximately 4 hours.  New staff members are also expected to take the Riverton FamilySearch Center's Online and In Person classes as needed to help with their training.

Completing Forms


 * Church-Service Missionaries need to complete the "Recommendation for Church-Service Missionary" form on www.churchofjesuschrist.org

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Maintained by: Elder Tom Stubben 

Last modified: 12/18/22