Talk:New York, County Naturalization Records (Family Search Historical Records)/Known Issues

You have to stop acting like you are doing God's work (politely)
The following is due to my frustration with the goofy responses I have been seeing lately in response to legitimate questions. In particular there is the following:

Question #1: In New York County, all of the Declaration of intention indexes show the message “Image not Available”. Is there a way to view these indexes? Answer #1: These indexes are currently unavailable online.

Duh, no clue. They are unavailable because they are unavailable. Well that is surely insightful!!!!!!!!!!!!!!!!!!!!!!! Ridiculous is a better term.

OK, I do not mean this to be flippant, and I do not mean any disrespect. But, you have to stop acting like you are doing God's work. You have to act like you are running a business, even if you are not. So, what do I mean? If I came up to a bookstore where I shopped every day, and spent money, and thus supported the business and there was a sign that read: "this store is currently unavailable" I would think the storeowners lost their mind. No clue. I know the store is unavailable. The door is locked. The lights are out. The trash has not been put out. No kidding it is unavailable. How could any store stay in business with this attitude. Was there a death in the family? Will it re-open Thursday? Are they closed for good? Are they painting and will not be available for a week? Did they go out of business? How about if I came to the gas station where I had shopped for 20 years and there was only a sign that read: "our gas is currently unavailable", again I would think the owners had lost their minds. How could they stay in business? When I contacted them and asked why the gas was unavailable, and when would it be available, and a person only answered because "the gas is currently unavailable" again I would ask, are these guys for real? But this is exactly what you do. You have a great, no fantastic, web site, but actual customer service is abysmal. Yes, you respond quickly, but with junk answers. Did it ever dawn on you to add a couple of sentences from square one? How about... we are updating our files and hope to have these records available by the first of September 2099. Or, some banana deleted all of our files and we have to re-scan them and don’t have a clue when we will be done? At least no one would be wasting his or her time. But, in answer to an inquiry as to why the files are not available, and you say because "they are not available" that is, well, rude. OK, that is my two cents. I have another 50 cents, but that can wait.

A free discussion of issues
Is this or is this not a free discussion of issues? I initially I posted what I believed was a legitimate, and constructive, criticism of issues with this particular set of records. The result? Initially it appeared that my comment had been deleted. I was wrong. It is still there. I wonder if my comment is too strong or is more or less correct? Thoughts?