User:Lindachappell/Sandbox

Note: Currently, all the bullet links go to “Beginners First Step” as a temporary set point. The center image links to the Wiki Home Page (Main_Page). The “HubWikiSupport” template can be found in User:Lindachappell/Sandbox2.

Help:Support team &lt;--- coordinate this link

The Full Team
FamilySearch.org has two teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical.

In addition to tier 2 and 3, any community member can be a part of Wiki Support. If you are interested in joining support, please sign your name in the table below. Some past and current members of the Support Team include:


 * If you decide to help maintain the Wiki, you may add the Wiki Maintenance userbox to your user page. To view a list of everyone who has placed the "Wiki Maintenance" userbox on their user page go to the category page. Members of the Support Team may also have a userbox on their user page for "Wiki Support".

Sign Here and someone will contact you:

Or you may contact us via this link: Wiki Support Volunteers

The Support Missionaries
The Support Team live and work around the United States, volunteering part-time from their own homes. The images link to their user pages.





The Content Missionaries
Wilma, Joy, Bo, Dawne, Ruth, Claudia

Thursday Meetings
above table is also in FamilySearch Wiki:Wiki Support/Current Support Work

Patrolling
Patrol Recent Changes (restricted access) Everyone...YES...this means YOU

General Maintenance
Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.

Content Maintenance
Work that needs some knowledge about or research into the subject matter of the articles in question. Note:When categorizing, reset to 20 so your pages load faster

Assignments
FamilySearch_Wiki:Wiki_Support/To_Do_as_Scheduled

Patron Requests
Submit Wiki Content (restricted access) Barbara, Linda

Salesforce (restricted access) Lavera, Linda

Get Satisfaction Lavera, AND xxxxxx

Special:Upload (restricted access)

*Sandra, Charles, and Robin have access to Salesforce as well

Community Council Relations
Community and the Community Council interactions Robin's Assignment FamilySearch Wiki:Administrators

Welcoming
Marilyn's Assignment Supporting Active Users (google doc) Welcoming Committee

Adopters
Diana's Assignment Active users list Special:ActiveUsers
 * This may be a dormant program (Suggestion put to Community Council)

Moderators
Myra's Assignment

Websites for Moderators: Google Doc Wiki Moderators (restricted access) FamilySearch Wiki:Moderator Help:Moderators FamilySearch Wiki:Moderator Approval Procedures FamilySearch Wiki:Moderator Lists who signed up FamilySearch Wiki:Moderator Retention FamilySearch Wiki:Moderator Responsibilities FamilySearch Wiki:Moderator/Getting Started prior discussions on moderators/adopters can be found on FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation

Advanced Maintenance and Technical Issues
Work that needs additional rights or specialized knowledge to fix. Sandra, LaVera, and Charles' Assignments

Projects
County Seat

Locations and Topics (restricted access)

FamilySearch Wiki:Wiki Support/WikiProjects

FamilySearch Wiki:Wiki Support/Responsibilities and Projects

FamilySearch Wiki:Maintenance

Requesting Information about YOUR TOWN - please share - by clicking here *You likely will not have all the information we have asked for, but please share what you can.

Reports
Reports (restricted access)

Team Assignments (restricted access)

Talk with Us
To talk to each other across the miles, we us both Skype and Yammer. Sometime during 2014 we will be switching over to another program.

Other ways to communicate with us is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page).

If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.

To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.