User:Sandralpond/Sandbox 16

Wiki Support &gt; Responsibilities and Assignments

Priority 1: Support existing volunteers

 * Communication through Salesforce (including uploads of images and files) and talk pages


 * Submit Wiki Content Assigned individuals - SalesForce For those assigned.


 * When you receive emails on changes, scan changes for anything you might feel a need to review for accuracy.
 * Use the opportunity to teach others if you see any problems with the editing of the pages you are watching. This would be a great opportunity to teach in training time in Missionary Meeting.

Assignments to Support Existing Volunteers

 * Answer Salesforce/Submit Wiki Content - LaVera, Barbara, Lionel
 * Answer questions on talk pages as needed - Everyone
 * Upload images and files (Salesforce) -LaVera, and Linda
 * Liaison to community councils - LaVera
 * Management/enforcement of guiding principles and policies in the wiki (not the Style Guide, but about how people interact) - Everyone
 * Help Documentation - LaVera
 * Support Documentation - LaVera
 * Watching for candidates and recruiting for the support team - Everyone
 * Managing rights - LaVera, Giuseppe
 * Managing roles -
 * WikiProject management - Danielle
 * Technical issues - Charles,
 * Salesforce Knowledge Articles - Linda, Barbara


 * Management/enforcement of guiding principles and policies in the wiki (not the Style Guide, but about how people interact)
 * Support Documentation

Priority 2:Welcoming/helping new volunteers

 * Welcoming Committee
 * Training new volunteers
 * Volunteer recruiting management

Assignments to Welcome/Help New Volunteers

 * Welcoming committee - LaVera, Marilyn
 * Training new volunteers - Sandra K Sharon
 * Moderators and adopters (managing the role, getting new ones started) - LaVera (Moderators) LaVera (Adopters)
 * Volunteer page management -
 * Volunteer recruiting management - Rick
 * FHC Page Creation/Help - Charles

Priority 3: Supporting international wikis

 * Help build foundation of support and maintenance in other wikis
 * Assist with translation of help pages

Assignments to Support International Wikis

 * Help build foundation of support and maintenance in other wikis - Charles
 * Assist with translation of help pages Bob
 * Assist with translation

Priority 1: Role Management
The Wiki provides several different types of roles. Having an understanding of the different roles and the process by which a user can have their role changed is critical. The management of the roles for different users will be an ongoing task for the Wiki Support Team Leaders.


 * Manage the roles for all support staff who come and go.


 * List of Users
 * List of Moderators
 * List of Reviewers
 * List of Bots
 * List of Bureaucrats
 * List of Oversights
 * List of Administrators
 * List of Widget Editors


 * Manage other roles within the wiki held by staff, missionaries, volunteers, and the general wiki community.
 * See the following pages for details about role management:


 * Help:Assigning permissions
 * See GroupRights for a definition of the roles.
 * See UserRights (Bureaucrat permissions required) to change the role for a user.


 * Administrators in the wiki will come and go. The role will need changing for those who are no longer administrators.


 * Contacting an administrators (also known as Sysops or system operators)


 * Reviewers are typically those who are assigned to upload images to the wiki. The Reviewers are constantly changing, therefore the role will need to be removed when the user is no longer assigned to upload images. See Reviewer Approval Procedures for instructions on assessing a request from a patron to be a reviewer and steps to be followed for training them.


 * Helpful Links:


 * Image use
 * Getting approval for Family History Library collection images to be used on FamilySearch Wiki
 * Help:Uploading images and files
 * Help:Submitting images for approval


 * Moderators for the wiki content will come and go. The moderator role assigned to the users will need changing accordingly. See Moderator Approval Procedures for instructions in handling requests from individuals wishing to be Moderators. Pages in the wiki related to the moderator role include:


 * Moderator
 * The Purpose of Site Moderation
 * Category:Moderators
 * Category:Roles in the FamilySearch Wiki
 * Modub   (Userbox used to identify moderators)
 * Moderator Responsibilities

Wiki Maintenance


The Wiki Maintenance  

Currently assigned maintenance tasks on the Wiki


 * Patrolling
 * Help:Patrolling new pages
 * Help:Patrolling recent changes
 * Help:Patrolling Talk pages

Maintenance Templates

 * Be familiar with all the Maintenance Templates.
 * Review the documentation for each template. The documentation resides on each individual template page.
 * Review the category page for each template to see the current list of pages that have had the template added to the page.
 * Provide support and follow-up on the maintenance templates. The community members who are contributing content should be encouraged to respond to the requests for content from some of the templates (citations needed, ambiguous page title, outdated articles, etc.)
 * Reporting on the status of the maintenance templates is something that needs to be developed.

Priority 1: Watching Important Content

 * Go through the help pages and watch any under your area of responsibility. (You could watch all Help pages, for example, or just a sub-set of them.)

Assignments to add or improve the Content of pages in the Wiki

 * The Red Links within the Wiki: Upon assignment members of the Support Team can create pages to fill the red links in Templates or Navigation boxes.
 * These are done by assignment or in Project groups

Content, Research and Translation Wiki Missionaries

 * These Missionaries are trained on the Wiki but are then assigned to the Content, Research or Translation Projects or Teams

Following are the things to do during each shift:

 * Submit Wiki Content - SalesForce
 * Patrolling New pages
 * Patrolling Talk pages
 * Check Prioritized Categories
 * Patrolling Recent Changes
 * Get Satisfaction
 * Assigned Projects

Assignments for FamilySearch Wiki:Wiki Support/To Do as Scheduled

 * Patrolling New Pages - Everyone
 * Patrolling Recent Changes - Everyone
 * General Maintenance -
 * Report Linda
 * Dead links - LaVera
 * Stub articles -
 * Orphaned pages - Myra
 * Redirects - dwsmith2
 * Duplication/Merging -
 * Ambiguous page titles -
 * Miscellaneous -
 * Internal/external links - LaVera Elder Heder
 * Requested moves -
 * Archive Requests - Charles
 * Administrative Maintenance - LaVera, Charles, Linda
 * Managing engineering needs - Charles,
 * Statistics -
 * Content Maintenance - Everyone - if you see something that needs to be done but don't have the expertise to do it, find someone who does
 * Category cleanup - Charles

Update Locations and Topics

 * Red Links - Myra
 * Location, SEO and Breadcrumbs:Everyone has helped THANKS!! As this is a continuing project please add these to any new page in your chosen locations.

Priority 2: Wiki Tours, Demos, Overviews, etc.
Numerous articles about using the wiki exist as content pages in the wiki. An overall review, organization, and content improvement will be an ongoing task for the tier two community. All pages related to tours, demos, overviews, etc. should be identified, edited, and managed on an ongoing basis:


 * The wiki Help:Tour page(s) were created to help people use the wiki. Basically this is a different type of help. Revisions to the content may be needed.
 * The Help:Videos and Lessons page lists the multimedia demos available in the wiki.
 * The Help:Navigation page is another page that was created to help the users understand and use the wiki to find answers to their research questions.