Community Wiki Support Meeting 23 August 2012

MeetingPlace ID: 3232; Join the meeting; Dial-in number: 877-453-7266 9:30''' am. Mountain time on Thursdays'''


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Kudos go to ...

 * Rorie Jenson for her work on the Indian/Idaho project

Updates and follow up
Maintenance report - Sandra


 * Maintenance numbers are in great shape. Sandra will be working on Unresolved issues.  There is a problem with deleted portals still showing up in the Search function.  Sandra will report this to HQ.

Business/Announcements

 * Newsletter that goes out to 300,000 people and there is a spotlight focus in it. They want to focus on the Wiki in the next issue.  Ideas for the article:
 * Jane - ways that we give support through phones, e-mails, classes, FH Centers, (using the Wiki), training to work on the Wiki
 * Explain what the Wiki is, (Gold mine) give information on a Help article, highlight a particular article - how to get to it.
 * Case study?
 * Census pages would be good to highlight

Improve the Wiki

 * Image to be discussed
 * Update Success stories page with links to other, more current case studies
 * Discussion of Wiki Home page survey and Wiki page for survey.
 * We will just use the survey to evaluate the 4 main page candidates for now.
 * Create some questions that people would use to evaluate how the wiki would work for them, and also have them use the pages to find an answer to a task of their own. (Do this in a future survey for more in-depth questioning)
 * Use the current surveys with a few small changes to determine which main page should be used.