Portugal, Aveiro, Passport Registers - FamilySearch Historical Records/Known Issues

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''This page is created for the use of FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems. If you wish to comment, scroll down and on the right-hand side of the screen choose  Discussion to post your comment.''

Known Issues
Question: I get a message “Image not available” even after I have registered and signed in. Why can’t I view the images? Answer: FamilySearch has limited rights, granted by the record custodians, to publish images for the Portugal, Aveiro, Passport Registers, 1882-1965 to patrons with an LDS login (members of the sponsoring organization). These images are not available on microfilm. If you have an LDS Account and are not able to view images after signing in, it may be due to a registration problem and not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to e-mail us at [mailto:support@familysearch.org support@familysearch.org]. Please include the following information: ○ The name of this collection. ○ If browsing this collection, please include the full path you followed to where the problem occurs. Example: Portugal, Aveiro, Passport Registers, 1882-1965 &gt; Tomo 07, 1893-1894 &gt; Image 20 of 836. ○ If you are reporting a technical issue, please include your operating system and browser version (i.e. Windows XP, Internet Explorer 8)

Click here to return to the Wiki Learn More page for this collection, or click here to go to the Portugal, Aveiro Passport Registers collection @ FamilySearch.org.