Italy, Napoli, Civil Registration (State Archive) - FamilySearch Historical Records/Known Issues

Known Issues
Question #1: When I try to search this collection and view the images I get a message that the images are not available. How may I view the images? Answer #1: Whenever possible, FamilySearch makes images available for all users. However, ultimate rights to view images on our website are granted by the record custodians. The record custodians have determined that images for this collection are only visible to members of the sponsoring organization, The Church of Jesus Christ of Latter-day Saints, and those accessing FamilySearch in FamilySearch (formerly Family History) Centers. Please check with the FamilySearch Center to verify that they are certified to view these images.

Question #2: Even when I am signed in, I cannot always view images, but get a message that the images are not available. Is there a way to view these records? Answer #2: Italian Data Privacy rules prohibit viewing the following records: All birth images must be 100 years or older; all marriage images must be 70 years or older, and all death images must be 70 years or older.

If any record on a digital folder contains images that fall within these cut-off dates, they may not be viewed. For example, if birth records that fall within the last 100 years are on the film, the entire digital folder is restricted.

The Historical Records collections will be updated each year to show new unrestricted records. FamilySearch respects and strives to adhere to all privacy laws respective to preserving and providing access to genealogical records in its collection.

Question #3: When searching for an image, I only found the bottom part of it, the top 2/3 of the image was not there. Answer #3: If you look at the previous image, the top part of the image is attached to the bottom of that image. The image was not cropped correctly. The work around is to use both images until it can be repaired.

If you encounter additional problems with this collection, feel free to report them to [mailto:support@familysearch.org support@familysearch.org] Please include the following information:


 * When browsing this collection: please include full path you followed to where the problem occurred. The browse path is located above the Image viewer window. For example:Continental Europe &gt; Italy, Napoli, Civil Registration (State Archive), 1809-1865 &gt; Arenella &gt; Diversi 1812.
 * If you are reporting a technical issue: please include your operating system and browser, such as Windows XP and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.

Return to the Italy, Napoli, Civil Registration (State Archive) (FamilySearch Historical Records) Learn More page.

Return to the Italy, Napoli, Civil Registration (State Archive), 1809-1865collection at FamilySearch.org.