User:AndersonDR

Don R. Anderson
Don Anderson is Sr Vice President, Patron Services for Family Search. This includes responsibility for patron help worldwide, support for family history centers, and Director of the FamilySearch Family History Library. Don has worked for FamilySearch for eight years.

Prior to working at FamilySearch Don was Vice President, Operations - Advanced Technology for Convergys Customer Management Group where he had worked for just under twenty years.

Over the past five years Don has visited more than twenty five countries to establish help for patrons of FamilySearch worldwide. FamilySearch now provides help for patrons in more than 15 languages in more than 110 countries worldwide.

Experience
Don has managed support services for Microsoft, Sprint PCS, Aetna US Health Care, Cisco, and AT&amp;T.

Don has lectured about Family History at FGS, NGS, and many other conferences throughout the United States.

Current Initiatives
Don is currently leading initiatives for FamilySearch including:


 * Adding products and services to enable and empower the genealogical community to share knowledge and expertise.
 * Exporting the FamilySearch Family History Library training via the Internet to make this training available on demand.
 * Providing help to answer genealogical questions online. Provide the same help available to visitors of the FamilySearch Family History Library to visitors to FamilySearch.
 * Enhance the services of the family history centers worldwide to provide a more consistent and predictable level of services.

Conference Presentations

 * NGS - FamilySearch Luncheon