User:Lindachappell/Sandbox

Support Team Tool Box
 Tool Box Links The Support Team Thursday Meetings Maintenance Patrolling General Maintenance Content Maintenance Assignments Patron Requests Contributor Connections Advanced Maintenance and Technical Projects Reports Learning Center Contributor's Quick Start Training Meetings Talk with Us  FamilySearch Wiki                Easy Access Series The center image links to the Wiki Home Page (Main_Page). The “HubWikiSupport” template can be found in User:Lindachappell/Sandbox2.

Help:Support team &lt;--- coordinate this link

Team
FamilySearch.org has two teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical. (This table also appears on FamilySearch Wiki:Support Tool Box)

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The Support Missionaries
The Support Team live and work around the United States, volunteering part-time from their own homes. Some on the team write articles while others work on the more technical aspects of FamilySearch Research Wiki. This team is also assigned the necessary task of monitoring all pages within the Wiki for appropriate and relevant content.

The Content Missionaries
The Content Team work at the Family History Library in Salt Lake City, Utah. They are also volunteer missionaries working part-time. This team designs and writes the content pages for the Research Wiki.

Supervisors and Technical Department
This group works for FamilySearch.org They keep both teams informed with the changes that happen internally within the company. They coordinate also with the Community Council that makes many of the major decisions about our Research Wiki. It is their task to bring the Research Wiki to all the countries in the world.

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Thursday Meetings
above table is also in FamilySearch Wiki:Wiki Support/Current Support Work Top of Page

All Meetings
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Training Meetings
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Patrolling
Recent Changes (restricted access) Everyone...YES...this means YOU Need points off your license? Take a refresher course? Help:Patrolling recent changes

Helpful Links while Patrolling
Need to do a background check? Check out User Contributions Maintenance Templates includes delete, merge, move, copyright issues, etc. Common Wiki Fixes Help:Wikitext Cheatsheet What's black and white and read all over? Answer: W3 schools Help:Magic words to make you seem really smart Top of Page

General Maintenance
Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.

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Content Maintenance
Work that needs some knowledge about or research into the subject matter of the articles in question. Note:When categorizing, reset to 20 so your pages load faster List of Categories at Special:Categories

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Assignments
Schedule formerly found at FamilySearch_Wiki:Wiki_Support/To_Do_as_Scheduled Spring 2014 Team Assignments (restricted access)

Patron Requests
Submit Wiki Content (restricted access) Barbara, Linda

| Knowledge Documents (restricted access) Barbara, Linda and Diana

Salesforce or use SSO (both have restricted access) Lavera, Linda,  (Sandra, Barbara, and Charles) Get Satisfaction Lavera, AND xxxxxx Upload images (Reviewer rights required) Template:Information/doc Help:Uploading_images_and_files Image Approval for Non-English Wikis

Welcoming
Marilyn's Assignment Supporting Active Users (google doc - restricted access) Welcoming Committee Active users list Special:ActiveUsers Some alternative welcomes can be found on LeeDrew's Sandbox page If you really want to be creative - get a list of ALL users at User List or see the Special:Statistics page

Moderators
Myra's Assignment Websites for Moderators: Google Doc Wiki Moderators (restricted access) FamilySearch Wiki:Moderator Help:Moderators FamilySearch Wiki:Moderator Approval Procedures FamilySearch Wiki:Moderator Lists who signed up FamilySearch Wiki:Moderator Retention FamilySearch Wiki:Moderator Responsibilities FamilySearch Wiki:Moderator/Getting Started prior discussions on moderators/adopters can be found on FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation

Adopters
Diana's Assignment
 * This may be a dormant program (Suggestion put to Community Council)

Google Doc:Wiki Adoptions (restricted access)

Community
Robin's Assignment New Contributor Lessons (click on hub) Community Council interactions FamilySearch Wiki:Administrators

Advanced Maintenance and Technical Issues
Work that needs additional rights or specialized knowledge to fix. Special:Replace Text is available to administrators ONLY
 * Sandra, LaVera, and Charles' Assignments

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Projects
Sometimes its nice to see what's being hit: see the Special:Statistics page. Spring 2014 Project - Clear up Uncategorized files County Seat - Sandra, and others

Locations and Topics (restricted access) Diana, and others

Requesting Information about YOUR TOWN please share by clicking here (Linda) *You likely will not have all the information we have asked for, but please share what you can.

Wiki_Projects This page lists who is currently doing what.

Responsibilities and Projects is the some of the fine print for those that work in Wiki Support.

Red Links
Diana, Myra, Barbara, LaVera

Working with Pages
Working with Sidebars - Help:Sidebar Gallery of new files Special:NewFiles Try editing outside of the Wiki in W3 schools

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Reports
FamilySearch Web Reference (some links have restricted access) Wiki Weekly Maintenance Report FamilySearch Wiki:Weekly Report/How to Blank Missionary Timesheet (restricted access) Top of Page

Contributor's Quick Start
Click on the HUB or Find similar pages that have this information: Help Wanted on the Wiki Wiki Editor Training FamilySearch Wiki:Welcoming committee/Welcome to FamilySearch Wiki Category:FamilySearch Wiki Training includes many pages with more details

Training Meetings
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Email
Each of us has a work email account which we can access at OWA

Skype and Yammer
To talk to each other across the miles, we use both Skype and Yammer. Sometime during 2014 we will be switching over to another program.

User Pages
To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.

Talk Pages
Other ways to communicate among ourselves is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page). To learn more, go to Help:Talk Pages

Make Content Changes
If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.

Templates
Several templates are available to place on pages - (the 'helpme' image on this page is for display purposes only)

Submit Forms
This links to a spreadsheet where people can suggest content to be added to a page.

Submit Content
This opens the page "Submit content" for people to add whatever they want, and the support or content team can work with the submission.

Help me
image is for display only {{namespace detect| demospace = {{{demospace|}}}| talk= {{{!}} cellspacing="0" cellpadding="0" style="width:75%; clear:both; margin:0.5em auto; background-color:white; border:3px solid orange; vertical-align: middle;" {{!}}- {{!}} style="background-color:orange; padding:5px 5px 0; " {{!}} {{!}} style="vertical-align: middle;" {{!}} {{!}}''' I am looking for help! ''' Note to helpers: Once you have offered help, please replace this template with {{tlp|Helpme-helped}}. {{!}}} {{{category|}}}

This template placed on a page signals someone else on the team that Help is needed. This template is placed only on talk pages where a discussion can take place without affecting the main topic page.

Another source for help is to go to FamilySearch then go to top right of that page and click on get help.

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