User:Murphynw/Sandbox

 Tool Box Links The Support Team Thursday Meetings Maintenance Patrolling General Maintenance Content Maintenance Assignments Patron Requests Contributor Connections Advanced Maintenance and Technical Get Involved in Wiki Projects Reports Learning Center Contributor's Quick Start Training Meetings Talk with Us Wiki Tips How_to_Create_an_Infobox Template:HubSupportTeam  FamilySearch Wiki                Easy Access Series The center image links to the Wiki Support Fundamentals page.

Help:Support team &lt;--- coordinate this link

Team
FamilySearch.org has several teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical. Some of the Tier 2 team are represented on the following table:

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The Wiki Team Missionaries
The Wiki Team members volunteer part-time. Most of them work from their own homes. Some missionaries work on adding content to the Wiki while others work on the more technical aspects of FamilySearch Research Wiki, including page design. This team is also assigned the necessary task of monitoring all pages within the Wiki for appropriate and relevant content.

Supervisors and Technical Department
This group works for FamilySearch.org They keep both teams informed with the changes that happen internally within the company. They coordinate also with the Community Council that makes many of the major decisions about our Research Wiki. It is their task to bring the Research Wiki to all the countries in the world.

Historical Records Employees and Missionaries
as of April 2015

Former Wiki Council Members and Special Volunteers
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Thursday Meetings
above table is also in FamilySearch Wiki:Wiki Support/Current Support Work Top of Page

All Meetings (excludes New Missionary training)
See Learning Center for new missionaries

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Training Meetings
See Learning Center

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Patrolling
Recent Changes (restricted access - to those with reviewer rights) Everyone...YES...this means YOU Need points off your license? Take a refresher course? Help:Patrolling recent changes

Helpful Links while Patrolling or Creating Pages
Need to do a background check? Check out User Contributions Maintenance Templates includes delete, merge, move, copyright issues, etc. Common Wiki Fixes References help Wikitext_Cheatsheet What's black and white and read all over? Answer: W3 schools The official colors of FamilySearch  How to make crazy shapes Broken links Spreadsheet

Help:Magic words to make you seem really smart Top of Page

General Maintenance
Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.

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Content Maintenance
Work that needs some knowledge about or research into the subject matter of the articles in question. Note:When categorizing, reset to 20 so your pages load faster List of Categories at Special:Categories

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Support existing volunteers
Missionaries assignments in helping volunteers are found at Responsibilities and Assignments Spring 2015 and on going projects are at Missionary Team Assignments (restricted access for missionaries only) **

Support team responsibilities
Our patrolling and maintenance assignments are found at Wiki Support Assignments

Watching Important Content
Wiki Support Responsibilities and Assignments page, gives an overview of how we help edit the content in the help pages project pages and even the articles. Support team responsibilities to edit and keep the Wiki up to date

Example of On-Going Project
Localities and Topics can also be found on Yammer Localities and Topics

Patron Requests
Submit Wiki Content (restricted access - to those who work on adding content from this doc) Prayer/Thought Assignments for team lead meeting (restricted to team lead members)

Salesforce Knowledge articles (Wiki related) (restricted access to those with Salesforce access)

Salesforce or use SSO (both have restricted access) Call Tech Support if having access issues Salesforce (Tech Support 855-537-4357) #3,#1 Salesforce is the current product (2015) in use for patron requests that come in via chat, phone, email. Get Satisfaction xxxxxx Upload images (Reviewer rights required)

Template:Information/doc Help:Uploading images and files Image Approval for Non-English Wikis

Welcoming
LaVera, Lead Marilyn's Assignment tools for Welcoming and lessons Supporting Active Users (Google doc - restricted access for those working with new contributors) Welcoming Committee Active users list Special:ActiveUsers  Some alternative welcomes can be found on LeeDrew's Sandbox page If you really want to be creative - get a list of ALL users at User List or see the Special:Statistics page

Moderators
LaVera's Assignment Websites for Moderators: Google Doc Wiki Moderators (restricted access for those working with Wiki page moderators) FamilySearch Wiki:Moderator Help:Moderators FamilySearch Wiki:Moderator Approval Procedures FamilySearch Wiki:Moderator Lists who signed up FamilySearch Wiki:Moderator Retention FamilySearch Wiki:Moderator Responsibilities FamilySearch Wiki:Moderator/Getting Started prior discussions on moderators/adopters can be found on FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation

Adopters
LaVera's assignment: Help:Adopt-a-page, Adopt-A-Wiki Page: Example Page,FamilySearch Wiki:WikiProject Adopt-a-page,, Template:Adopt-a-page, FamilySearch Wiki:WikiProject Adopt-a-page/Setup and Google Doc:Wiki Adoptions (restricted access for those working with Wiki page adopters)

Community
New Contributor Lessons (click on hub)

Community Council interactions FamilySearch Wiki:Administrators Help:Contributor Help

Advanced Maintenance and Technical Issues
Work that needs additional rights or specialized knowledge to fix. Special:Replace Text is available to administrators ONLY


 * LaVera, and Charles' Assignments

Category:Wiki maintenance Top of Page

Projects
Get Involved in Wiki Projects  Main Page   Research Help    Wiki Help    Get Involved      Get Involved Explore all the different ways you can help build the wiki through wiki projects and other local activities. Top of Page

Reports
FamilySearch Web Reference (some links have restricted access) Wiki Weekly Maintenance Report   Jan-Mar   April-June   July-Sept   Oct-Dec FamilySearch Wiki:Weekly Report/How to Blank Missionary Timesheet (restricted access)

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Contributor's Quick Start

 * FamilySearch Wiki:New Contributor Lessons Hub
 * Practice in Your Sandbox
 * Helpful Information from the Wiki Welcoming Committee
 * Mentoring Available
 * FHC Director Information
 * Using the Wiki in FamilySearch Centers
 * How to Build Your Center's Page

Problems joining the meetings? See To join a meeting (webinar) live below for help! Top of Page

Training New Wiki Support Missionaries

 * Wiki University
 * Wikitext--Tutorial
 * Recorded Training

New Missionary Orientation
New missionaries will initially be contacted by the Training Lead, who will ensure they have the proper computer setup for the lessons. They will participate in a practice Webex meeting before the first class and learn how the training will proceed. Additionally, they will be assigned a mentor for their training period.

Training Sources
New missionaries will be given a minimum of three weeks training as described in the next section. In addition, they are also free and encouraged to visit and review the sources listed above.

Each week in the Thursday staff meeting, time is set aside for training. These sessions are recorded and available for review.

Training Schedule
The table below is a standard training schedule for training new missionaries. Training for individual months (modified for holidays or other factors)--detailed by daily lessons--is shown under the Yammer Wiki Support Missionary Instructors and Members Group uploaded files. The schedules can be accessed only by members of the Wiki Missionary Yammer group.

Structure of the Three Week New Missionary Training, Advanced Missionary Training (Optional)

Mentoring New Missionaries
The following are references for mentors to use in assisting new missionaries. They are currently available on Yammer for authorized users only.


 * Mentors should ensure that missionaries have received an orientation and the tools necessary to begin training by using the mentor checklist.


 * Training schedules by month are also available.


 * While mentoring, mentors should be familiar to the Mentoring Mission Statement and Guidelines, which includes a list of skills that they should ensure new missionaries have after training.

Mentors and instructors should attend the instructor/mentor meeting every Monday at noon MT. This is meeting 993 378 886. Top of Page

To join a meeting (webinar) live
To join a particular class, click on the name of the class on this page. This will take you to the meet.lds.org website where you can join the webinar. You will then follow these steps to join the class.

1. Enter your name and email address and click on Join.

2. You will then see a screen prompting you to install the WebEx Meetings Plug-In. The quickest option is to click on the words Run a temporary application.

3. Click onSave File. A new dialog box will open asking where to save the file.

4. Choose where to save the file or just leave it in theDownloads folder. Be sure to remember the name of the file.

5. You will next need to open the file to run the application. Go to the folder where the file is saved and double click on it to run the temporary application. You can also access the file from the downloads folder of your browser.

6. Once you have double-clicked on the application in the Downloads list you will be admitted into the meeting.

7. You may now configure your audio. Instructions for configuring audio can be found below. If you have a video camera, you can choose to disable it by clicking on the words Not Now.

Configure Audio
Once in the meeting room you can choose how to connect your audio. Click on the three small dots which will change to the word More when you hover over them. They are found just below the iconCall Using Computer. You will then see the following options.

There are three options for connecting to the audio of the meeting.

1. The Call Me option allows you to enter a phone number and WebEx will call you directly. There is no charge to use this service but if you are using a cell phone, it will require the use of your cell phone minutes. Just enter your phone number along with country and area code to allow the system to call you. When your phone rings, you will be prompted to press 1 to enter the meeting.

2. I Will Call In allows you to call in directly to the meeting. If you choose this option, click on the I Will Call In option and the system will display the number you should call along with the access code. Follow the prompts to enter the access codes.

3. Call Using Computer uses the speakers and microphone of your computer (or your headset plugged into your computer) to provide the audio of the meeting. If you choose this option, you will want to test your speakers and microphone to ensure they are functioning properly. Choose your speakers and microphone from the drop down menus. Click on the Test button alongside the drop down menu to test them.

Volume Control Options
You may adjust the volume for your computer using the Volume Control Options located in the lower right corner on your screen. Right click on the speaker icon and click on Sounds. Once open, choose Playback to choose and/or configure your speakers. You will choose Recording to configure your microphone.

[[Media:AttendMeetingInstructions.pdf|Download a PDF file with detailed instructions]]

Connect with a mobile device
If you would like to connect to the webinar using your mobile phone or a tablet, please visit the App store for your device and download the free WebEx app. If you want to attend with your mobile device, please allow sufficient time to download the app before the start of the webinar.

When Signing In
Please include your first name and the name of the country or state from where you are watching. If you are watching as a group, please include the number of people viewing the class together in your sign-in name. For example: If your name is Ana and you were watching from Mexico with 4 other friends at the local FamilySearch Center your sign-in name would look like this: Ana Mexico 5.

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Email
Each of us has a work email account which we can access at OWA

or alternate: username + @ldschurch.org

Skype and Yammer
To talk to each other across the miles, we use both Skype and Yammer.

User Pages
To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.

Talk Pages
Other ways to communicate among ourselves is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page). To learn more, go to Help:Talk Pages

Make Content Changes
If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.

Templates
Several templates are available to place on pages - (the 'helpme' image on this page is for display purposes only)

Submit Forms
This links to a spreadsheet where people can suggest content to be added to a page.

Submit Content
This opens the page "Submit content" for people to add whatever they want, and the support or content team can work with the submission.

Help me
image is for display only

This template placed on a page signals someone else on the team that Help is needed. This template is placed only on talk pages where a discussion can take place without affecting the main topic page.

Another source for help is to go to FamilySearch then go to top right of that page and click on get help.

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Wiki Tips
Collection of tips for the wiki

How to Create an Infobox