Community Wiki Support Meeting 7 August 2014

When? - Thursdays 10:00am Mountain Time. All meetings are held using WebEx.
 * 1) Go to WebEx to join the meeting.
 * 2) Enter the meeting number: 992 396 129.
 * 3) Enter your name and e-mail address.
 * 4) Click "Join."
 * You can join up to 10 minutes early. If you try to join the meeting at any other time, you will get an error that the meeting doesn't exist.

Welcome
New Attendees:

Kudos go to:

Follow-up and Priority items for this meeting:

 * SalesForce: Please read and reread patrons messages to ensure understanding their needs.  Best practice is to look at any page or URL they are submitting.  Then reread their message when you are better informed.  Not everyone expresses themselves well in writing.  If it is still not clear, ask the team to look at the case and get their input or write to the patron for clarification.  Writing for clarification often results in gracious replies that helped.  Keep in mind this is one of the few times we are able to interface with the public.


 * As we are patrolling, we should click on all the links to make sure they work. There may be a few that don't work or are out of date.
 * Next week Charles will report on the problems with the Montana links

Current Wiki Projects we are focusing on

 * Red and Black links on State pages and State Templates. Many can be fixed with a good search of the Wiki to find pages that fit the item.
 * Questions about the Oregon Sidebar items.

Supervisor Input

 * Giuseppe:


 * Caleb:

Team Leads

 * Mission and Technical Lead - Charles


 * Training and Maintenance - Sandra


 * Team Lead - LaVera


 * Changes in companion assignments to accomodate the new members of our team https://docs.google.com/spreadsheet/ccc?key=0AotWqqp0MyXudEl2UmV2bkRISE1CdmRMWHNRazlVMWc&usp=drive_web#gid=0.
 * Welcoming - Marilyn
 * Moderators - Myra


 * Content Missionary Group - Wilma/Bo

Patrolling and Sales Force Review
1: Did you see anything while patrolling this past week that would be interesting to discuss with the team? 2: What has been seen being touched/worked on. 3: Any potential attacks?

Assignments
1: What did you learn this week that you want to share?


 * Lionel suggested when teaching a class we need to slow down to give those we are teaching time to understand what you are saying and take notes. "Be aware of cadence and speed in talking"
 * Linda will be training young Missionaries ages 20-25 who are special needs to work on the external and internal links.

2: What do you need help with? 3: Needed training? 4: Do you have questions or suggestions regarding what others are working on?


 * Community News needs to be worked on.

Followup For Next Week:

 * Linda will be in touch with each person to make sure you are able to log onto Salesforce, Yammer and other things you might need help with.
 * We need the presenters to make their screens larger for those of us with old eyes.

Current Team Members and Assignments
Google Doc of Assignments