User:Lindachappell/Sandbox

Support Team Tool Box
 Wiki Support Center The Support Team The Full Team The Support Missionaries The Content Missionaries Supervisors and Technical Department Meetings Thursday Meetings All Meetings Maintenance General Maintenance Patrolling Content Maintenance Assignments Patron Requests Contributor Connections Advanced Maintenance and Technical Projects Reports Training Talk with Us

Note: Currently, all the bullet links go to Sandbox sections as temporary set points. The center image links to the Wiki Home Page (Main_Page). The “HubWikiSupport” template can be found in User:Lindachappell/Sandbox2.

Help:Support team &lt;--- coordinate this link

The Full Team
FamilySearch.org has two teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical.

In addition to tier 2 and 3, any community member can be a part of Wiki Support. If you are interested in joining support, please sign your name in the table below. Some past and current members of the Support Team include:


 * If you decide to help maintain the Wiki, you may add the Wiki Maintenance userbox to your user page. To view a list of everyone who has placed the "Wiki Maintenance" userbox on their user page go to the category page. Members of the Support Team may also have a userbox on their user page for "Wiki Support".

Sign Here and someone will contact you:

Or you may contact us via this link: Wiki Support Volunteers

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The Support Missionaries
The Support Team live and work around the United States, volunteering part-time from their own homes. Some on the team write articles while others work on the more technical aspects of FamilySearch Research Wiki. This team is also assigned the necessary task of monitoring all pages within the Wiki for appropriate and relevant content.

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The Content Missionaries
The Content Team work at the Family History Library in Salt Lake City, Utah. They are also volunteer missionaries working part-time. This team designs and writes the content pages for the Research Wiki. Top of Page

Supervisors and Technical Department
This group works for FamilySearch.org They keep both teams informed with the changes that happen internally within the company. They coordinate also with the Community Council that makes many of the major decisions about our Research Wiki. It is their task to bring the Research Wiki to all the countries in the world.

Thursday Meetings
above table is also in FamilySearch Wiki:Wiki Support/Current Support Work

All Meetings
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Training Meetings
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General Maintenance
Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.

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Patrolling
Recent Changes (restricted access) Everyone...YES...this means YOU Need to do a background check? User Contributions Common Wiki Fixes What's black and white and read all over? Answer: W3 schools Help:Magic words Top of Page

Content Maintenance
Work that needs some knowledge about or research into the subject matter of the articles in question. Note:When categorizing, reset to 20 so your pages load faster

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Assignments
Schedule formerly found at FamilySearch_Wiki:Wiki_Support/To_Do_as_Scheduled Spring 2014 Team Assignments (restricted access)

Patron Requests
Submit Wiki Content (restricted access) Barbara, Linda

Salesforce (restricted access) Lavera, Linda,  (Sandra and Charles) Get Satisfaction Lavera, AND xxxxxx

Upload images (Reviewer rights required) Template:Information/doc Help:Uploading_images_and_files

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Contributor Connections
Community and the Community Council interactions Robin's Assignment FamilySearch Wiki:Administrators Top of Page

Welcoming
Marilyn's Assignment Supporting Active Users (google doc) Welcoming Committee Active users list Special:ActiveUsers Top of Page

Adopters
Diana's Assignment
 * This may be a dormant program (Suggestion put to Community Council)

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Moderators
Myra's Assignment Websites for Moderators: Google Doc Wiki Moderators (restricted access) FamilySearch Wiki:Moderator Help:Moderators FamilySearch Wiki:Moderator Approval Procedures FamilySearch Wiki:Moderator Lists who signed up FamilySearch Wiki:Moderator Retention FamilySearch Wiki:Moderator Responsibilities FamilySearch Wiki:Moderator/Getting Started prior discussions on moderators/adopters can be found on FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation Top of Page

Advanced Maintenance and Technical Issues
Work that needs additional rights or specialized knowledge to fix.
 * Sandra, LaVera, and Charles' Assignments

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Projects
County Seat - Sandra, and others

Locations and Topics (restricted access) Diana, and others

Requesting Information about YOUR TOWN please share by clicking here (Linda) *You likely will not have all the information we have asked for, but please share what you can.

Wiki_Projects

Responsibilities and Projects Top of Page

Red Links
Diana, Myra, Barbara, LaVera

Reports
Reports (restricted access) FamilySearch Web Reference

FamilySearch_Wiki:Maintenance_Report_Apr_-_Jun Top of Page

Training Meetings
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Talk with Us
(change heading to Contacting)

Skype and Yammer
To talk to each other across the miles, we us both Skype and Yammer. Sometime during 2014 we will be switching over to another program. Top of Page

Talk Pages
Other ways to communicate with us is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page). Top of Page

Make Content Changes
If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue. Top of Page

User Pages
To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool. Top of Page

Email
Each of us has a work email account which we can access at OWA Top of Page