User:Kolds

Family Search Global Support: 800-406-3360, Option 5 M-F: 8-8 MST | Sat: 8-8 MST Sun: 1-8 MST M, 2020-01-20, Allen,  Ticket# INC05995065

Family History Center Monthly Report Zuni Colorado Family History Center: FHC Unit# is 2029642 Monthly Reports—The Voice of Family History Centers FHC Operations: US & Canada (2015)  - - -  Denver Colorado Family History Center Front Range Colorado Family History Center

Ticket# INC05995065 - Mon, 2020-01-20 The Global Service Center was contacted by Ross Kimball Olds from 7204951484. REGARDING: FHC CANNOT LOG INTO EMAIL ADDRESS Thank you for contacting the Global Service Center. As we are working through your issue on ticket number INC05995065, please do not hesitate to call us if you have any questions or if you would like to provide additional information. If your ticket was submitted via email, you can normally expect completion within three business days. If you feel this issue requires a more urgent response, please call the Global Service Center directly and reference ticket number INC05995065. Sincerely, Allen, The Global Service Center -- From: Kim Olds Sent: 20 January, 2020 19:22 To: starland.com@gmail.com Cc: Carey Rodney R ; leogrr08@gmail.com Subj: Low Priority: Need your help to access our FHC LDS email account Dear President Walker, The Zuni Family History team wanted to thank you for your support in keeping our center open. And we’d like to beg your indulgence to help us with one more little thing. We are unable to log into our Zuni FH Center LDS email account (CO_Zuni@ldsmail.net). I’ve attached the supporting information from LDS Global Services which describes what support we need from the stake presidency, which is to have someone in the presidency log into CDOL and list me (Ross “Kim” Olds) under Temple and Family History Center for the: Zuni Colorado Family History Center The person that is currently listed is a Brother Vakoff. We are pretty sure that this was a Ward that once meet in the Zuni building but no one in the SLW recognizes this name and there is no such listing in the Denver Stake Directory I’ve attached the ticket from LDS Global Service Center which describes this process. This will help us proceed with our SLW Temple and Family History Plan for 2020! Thank you very much, Kim Olds 1st Counselor, EQ, Sloan Lake Ward