User:TrishaKougioulis/Sandbox/User Guidance Training Manual

Welcome to User Guidance
We are happy to have you as a new member of the User Guidance Team! The contents of this page are intended to help you understand what FamilySearch Historical Records Wiki articles are, navigate through each article section, learn the tools that are required to create the articles, upload images, and other templates you will use when creating the FamilySearch Historical Articles.

Your User Guidance trainer will go through each section with you to provide more in-depth explanations about each section in this training guide. Your trainer will also work with you while going through each step. Once you start getting more comfortable creating an article page, finding and using templates and flags and maps, this page will be your first go-to for finding answers. If you are unable to find what you are looking for or do not understand the instructions, please ask your trainer or your unit supervisor for help. Asking for help or clarification will save you and your team a lot of time and editing in the future.

Take notes! Taking notes will help you become more familiar and self-sufficient when creating articles. Notes will also be your safety net if no one is in the office to answer a question.

The User Guidance Team
There are currently three full time employees on the UG Team. Please be sure to memorize the FamilySearch Purpose Statement and study the quality standards. FamilySearch strives to be a "4th Nephi Culture" Quality Standards and Purpose Statement
 * Jeff Svare, AG, Content Manager, Historical Records, Data Analyst
 * Jeff is a jack of all trades. He specializes in Danish and other Scandanvian genealogy. He has been working on the Wiki for ___ years, and has been with FamilySearch for __ years
 * Ken Nelson, Project Manager 1
 * Ken is our Military Records guru. He works extensively in the NARA (National Archives Records Administration, www.archives.gov), and he can answer almost anything about American Military History
 * Trisha Kougioulis, Research Specialist 2
 * Trisha has been with User Guidance for three years. Trisha trains missionaries and new contractors or employees, writes articles, edits and corrects published articles, assists Jeff with projects, and she specialzes in Greek genealogy and history
 * Make no mistake, Trisha is the boss

Terminology
The following are words and terms that you should become familiar with. You will hear them frequently and eventually use them often.
 * Collection: Records from a specific location or organization published on FamilySearch
 * Collection Details Page: The first page that appears when a patron searches for a collection. It is a summary page that gives a brief description of the records, the citation, and options for searching within the collection. It also is the vehicle for accessing our articles through the “Learn More” button
 * CID: Collection Identification Number. This is a seven digit number associated with the collection
 * PPQ: Publication Project Queue. A number assigned to a specific part (project) of a collection. You will see this number in the traveler. Ex: 12-3456
 * FamilySearch Historical Records article: These are articles written by our team. Jeff, Ken, and Trisha all have different continents/countries/categories. For example, Jeff does the articles for countries north of the equator, Ken does all the U.S. and military collections, and Trisha is in charge of all countries south of the equator and France

Creating a Sandbox
On the left side of the page you will see a link that says "Personal Sandbox". You will need to create this right away. Your trainer will help you if you have any questions. 1. In the right upper hand side of this page you will see a search box. Type in the following: User:yourusername/sandbox. For example: User:SvareJM/Sandbox. You can use your sandbox to create, practice, save hyperlinks, and it will not publish to the Wiki.

Creating a FamilySearch Historical Records (FSHR) Article
Before you begin creating your FSHR articles, please refer to FamilySearch Wiki:Manual of Style. Keep this open in another tab so you can refer to it while you are writing the article. I highly recommend using this page while you proof-read what you've written to ensure all of the guidelines have been followed correctly.
 * Uploading Files to the FamilySearch Wiki
 * Creating columns

Document Templates
These are some of the templates you will use in creating FamilySearch Historical Records (FSHR) articles.
 * Document Template with instructions. Please read through the template and instructions thouroughly. This will help you better understand the purpose of the FamilySearch Historical Records Wiki articles as you move through your training
 * Infoboxes are the eye-catching stuff on the right side of the page that give users links to other helpful material
 * Flags and Maps The flags and maps documents will give you a flag and a map for the secondary location in a collection
 * Remember to refer to FamilySearch Wiki:Manual of Style for any stylistic questions

Creating Categories
See: Category and Locality Parameters

Sample Images
Uploading Files to the FamilySearch Wiki The coding you'll use to insert the images in the article is:

I didn't upload any images here because it's your chance to practice. If you've used the correct ending of the filepath name (.png) the images you upload will display correctly. At the end of the file name, there is "|Name of Record". You must type the description of the record here or the user may not know what they are looking at when they open the image.

Email
Check your email regularly. We suggest you leave it open and minimized on your screen. The best way to keep your email organized is to create separate subfolders in your inbox. Suggestions include: The categories that are in bold are must haves. As you begin to get more email, you can decide if you need to create more folders or elminate ones you have created. Your trainer will help you set up your folders and created the rules associated with each one.
 * Jeff Svare
 * Ken Nelson
 * Trisha Kougioulis
 * User Guidance
 * Wiki
 * Watch Pages
 * Daily Connect
 * Special Projects

Timesheet
If you are a full-time employee, you will submit your hours every other Friday. The best way to keep an accurate time sheet is to enter your hours every day or every other day. You will recieve instructions on the timekeeping system in your orientation. If questions arise, please email your trainer and cc Jeff. If needed, he or she will forward it to HR.

FHD Connect

 * FHD Connect is a site specifically for the Family History Department. Here you'll find the Daily Connect Archive, All-hands meetings, department links, organizations, and quick links.

Technical Support
If you are experiencing any problems with your computer, audio, connectivity, or any other technical problem that cannot be solved by trouble shooting, call the Church Help Desk @ 2-Help (when calling from your desk or inside the library), or type http://help/ in the address bar, and you will be connected with the Help Desk.